217 - ATTENDANCE
Regular prompt attendance is essential for efficient operations and contract compliance.
Employees are expected to be at work every day, on time and to work a complete shift. Unscheduled absences, tardiness, and working incomplete shifts can create a hardship on the customer, co-workers, and the Company, and are unacceptable. Management looks at the number of unexcused absences/tardiness, and the pattern of absences/tardiness to determine what is unacceptable. All situations are dealt with on a case by case basis, but in general, more than one incident may lead to termination of employment.
Employees absent more than one day, but not on an official leave of absence, must make contact (phone, text or email) each day, prior to the start of their shift. Employees on an approved leave must call in on a regular basis. The Human Resources department will determine an appropriate frequency for regular call-in for approved leaves. Employees who have been hospitalized and/or are returning from an absence of three or more days may be required to provide a physician’s release.
Failure to call and give notice about an absence will be considered a “no-call, no-show” and may be considered a voluntary resignation from the job resulting in termination of employment.
Failure to call in PRIOR to the scheduled start of the shift, excessive unexcused absences, no-call no show, tardiness, or incomplete shifts, will subject the employee to disciplinary action, up to and including immediate termination of employment. It is solely within the discretion of Company to determine what is excessive.
Associates. When circumstances occur making it necessary for an Associate to be absent or late to the job, the DPI Supervisor must be contacted, immediately.
If the DPI Supervisor cannot be reached directly, employees must leave a message on their voicemail, text, or send an email, and then contact the site Supervisor at the job.
Failure to call DPI at least one hour prior to the employee’s scheduled start time may result in immediate termination of the assignment and possible termination of the employment relationship with the Company.
Unless an employee is unable to communicate verbally, having a friend or family member call in the absence or tardiness is not acceptable and will not be considered proper notice.
Notification of only the Customer Site Supervisor is not considered proper notification under the Company Attendance policy.
Security Officers. When circumstances occur making it necessary to be absent or late, Security Officers in Portland and surrounding area are expected to call the 24-hour Supervisor/Lead immediately at (503) 519-3477. Text messages or emails will not suffice except in cases where your immediate supervisor or dispatch are unavailable. In Salem, Eugene, or any future Satellite Offices employees must call their immediate DPI Supervisor. Failure to call in six hours PRIOR to the scheduled reporting time, as well as excessive absenteeism and/or tardiness, may result in immediate termination of employment. Unless an employee is unable to communicate verbally, having a friend or family member call in the absence or tardiness is not acceptable and will not be considered proper notice.
Janitors. When circumstances occur making it necessary to be absent or late, employees in Portland and surrounding area are expected to contact their supervisor immediately. Failure to call in four hours PRIOR to the scheduled reporting time, as well as excessive absenteeism and/or tardiness, may result in immediate termination of employment. Unless an employee is unable to communicate verbally, having a friend or family member call in the absence or tardiness is not acceptable and will not be considered proper notice.
Staff. Staff employees who will be absent or late for work should contact their Supervisor, giving as much notice as possible. If the employee is unable to contact their Supervisor directly, a message should be left on their voice mail and/or email. Unless an employee is unable to communicate verbally, having a friend or family member call in the absence or tardiness is not acceptable and will not be considered proper notice.
Copyright © 2021–2026 The DPI Group. All rights reserved.
Effective Date: 02/10/2021 | Last Revised:
These policies apply to employees of The DPI Group and its affiliated entities unless otherwise stated. These policies do not create a contract of employment, express or implied, and do not alter the at-will employment relationship except through a written agreement signed by the President/Chief Executive Officer.